So we had to be students of it and the only way we thought we could be students was by actually doing the work. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. And, and I think that that was probably one of the earliest lessons I took were I think on one hand for me it was just hanging out with my mom. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Thats easier than more time pressure and greater perishability. I think it shows you the resilience of how cities go through, obviously, economic cycles as well as even, you know, pandemic cycles. Data and analytics would help me track delivery times and customer satisfaction and highlight areas for improvement. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. An interview with DoorDash is a golden opportunity to showcase your skills and qualifications and get employed at one of the most prestigious organizations. So what does it mean to be a world-class CFO? Jenna: And what other industries or verticals? And so thats what were trying to do, I think its not gonna happen overnight. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. Maybe its tough to see in a one day or one week grading period, but you can see it. The food must be delivered hot and fresh within the estimated time. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. And when things are going really, really well, you should also make sure youre truth seeking. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Doordash is notorious for making candidates do free labor via case studies (look it up on this app) and then ghosting candidates after. Its always been about how do we grow and empower local economies? However, you should be familiar with the syntax of your preferred language such as Java, Python, C#, C/C++. That changed in the past two years, when DoorDash raised $1.9 billion from investors including SoftBank and DST Global. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. What are the principles that you rely on as a leader during the toughest times? These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. And Id like to expand on the second point a bit too, because like you mentioned, the four of you drove as drivers for FedEx and Dominos to learn about how delivery works. +1, got my DoorDash technical interview today as well. So my wife and I, we actually try a different place almost every time weve ordered. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. And I believe at the time we said, would they pay $6 for it? Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. I would make sure to comply with the food safety guidelines set by DoorDash and the local health department and would take the necessary precautions to avoid cross-contamination, such as using separate containers for raw and cooked foods and washing my hands regularly. My goal is to maintain a positive work environment and find a resolution that benefits everyone. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. The first question is, what is your favorite class at the GSB? DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. And I think the first lesson again is to really simplify where youre trying to do because I think oftentimes when you try to solve a really hard problem as the first, I guess, quote on quote go to market to test your ideas you might not even know what it is that youre actually trying to solve. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. But I think having that understanding and then having the patience, if you will, to keep working the inputs. To approach teamwork, I listen to and value the perspectives and ideas of others, communicate openly and effectively, and work together with my teammates to achieve a common goal. I would also plan the delivery route in advance to avoid any delays. You can find more episodes of this podcast on our website www.gsb.stanford.edu. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Click here. You should also know some of the languages' nuances, such as how memory management works, or the most commonly used . Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. Joy Huang: Be careful what you wish for, Tony. Im Joy Huang, an MBA student of the class of 2021. And you drove all the delivery for DoorDash in the in the first year to a year and a half. Interview questions and answers were updated by William Swansen on September 28th, 2021 It tends to be what customers remember, theres a lot of steps. Were missing the measurement of something. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. Now on the flip side, youre right. Obviously, if you have more time to deliver something less perishable. Get started with your Free Employer Profile. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. Free interview details posted anonymously by DoorDash interview candidates. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. DoorDash 1 year 10 months Legal Process Coordinator . So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. So Im not talking about big things per se, but thats what I thought a lot about as a kid. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. So just teach us how to improve our audit mechanisms in our measurement methods and so I dont think theres a silver bullet here. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Its not trying to say, by doing this were gonna control some outcome. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? It was mostly not pretty, and it was laced with magical thinking. Interested to advertise with us? Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. And so, for me growing up as a kid, I came to this country with my parents when I was very young, I was five years old, we immigrated here from China. Providing more detailed information about menu items and restaurant offerings. 10 frequent non-technical questions at DoorDash: Tell me about yourself Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. Offering more payment options and discounts for customers. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? SoftBank and Postmates declined to comment. One is a marketplace where we sit in between . Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. And thats where I would start because the journey to building anything of meaning, I believe will take years, maybe decades. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. 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