A whole month and issue is not fixed. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Location of This Business. arival33 at hotmail dot com Automated phone service is available 24 hours, 7 days/week. I would like for them to send my Funds and All of it. that we would get back after her fees had been taken out. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. These type of people who run this bank needs to be run out off the country.. THIEVES! Now I have moved and they will not change the address. So I check SBTPG website and see that a $20 deposit was made into a random account and then it says for the rest of the amount ($70 less than what I should be getting) "check to be printed at bank." All rights reserved. Fixed the issue. Same thing happened to me. Try Now! Description. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. My refund was sent to this institution by the irs. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. "url": "https://www.taxact.com", Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. Where can I find forms? Marketing. The hold our money and build interest. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. These people will keep your money. Get up-to-date status on affectedIRS operations and services. Calls were transferred to supervisors who are beyond rude. Desired outcome: , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? We'll help you get started or pick up where you left off. "@type" : "ContactPoint", What a scam. Why are these people considered a legal business? View help center. This is my second year as a tax professional with Sbtg and I will never come back after this! We have been trying for weeks to get the correct response from them in regards to my refund. Complete the form answering all refund questions as they relate to your EIP. Username. Someone has made a mistake and/or taken my money. Still waiting since June 2020 for substantial refund. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Contact Information. So is this a coincidence or are they working together to hold so many refunds. Next time i'm not going to be lazy and pay my fees upfront. It's 1-24-23 and I still don't have it. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Email me, or message me if youre interested! } I will never again use this company or advise anyone to use sbtpg . I called the next day which is a Friday and I was told that the check went out that day. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. The web value charge of sbtpg.com is 49,209 USD. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. They didn't do that. 1 (800) 840-8757. best of luck to all u guys in same boat. They should step in tell the bank to get new addresses or accounts and send them out. Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. You will need to contact them at 800-829-1040 for an accurate answer. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. Verify. OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. You obviously know the numbers. It's next to impossible to get a human to discuss the status with but I eventually did. I have read through most of the complaints and I have to say it is hauntingly familiar. Website. And free tax is suppose to be free. SBBT never contacted me to tell me jack ### about even having my $. "https://www.instagram.com/taxact", I asked why my funds were put on hold and why I was not notified that they were on hold the answer I was given; because it showed that you had other IRS funds being deposited into your bank account and they didn't contact me because they have to many other funds on hold as well and it is impossible to contact everyone. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. Password. Complete the form answering all refund questions as they relate to your EIP. Felt like an idiot hitting that mailbox on the daily, lol. Its showing on the *** end. My money is stuck with green dot with no access. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. Sbtpg.com registered beneath .COM top-level domain. This will surely increase the credibility of your complaint. Desired outcome: Multiple website updates of false information now nothing what so ever. BBB Business Profiles generally cover a three-year reporting period. A member of our support staff will respond as soon as possible. And Last 4 of SSN. Desired outcome: . How does the multi-year website work? My Girlfriend and Is tax refunds were both short aswell! Whats really going on. Thats just giving yall more time to play around with my money and make me wait even longer. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Submit a complaint and get your issue resolved. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. But wait, there's more! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Why do I login and see a blank dashboard? I called them on the 6th and they told me to fax a change of account form along with my and husband's ID, SS card and a voided check. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There is a SERIOUS problem with SBTPG! Neither is the case in my situation and TurboTax stole over $1100 from me. Fort Worth, TX 76102. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. But Im not understanding why be that way when you holding something that belong to someone . 2 Select the how you would like to receive your check. Do u have a way to connect outside of here? We faxed all the documents liked they asked and they said his SS card was tampered with.. HAHA very funny it was still attached to the paper they send it in the mail attached to. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Thats well over $1k gone. The closing verification effects, carried out on (June 27, 2019) sbtpg.com show that sbtpg.com has an expired SSL certificate (expired on . Give us our money. sbtpg customer service number. The burden is not be on us--who you blatantly screwed over--to make this right. So I did after that I called to see if it was accepted. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! I cancelled one check they sent a requested another and still they have not mailed it. }. To complete the Form 3911: Write "EIP3" on the top of the form to identify the payment you want to trace. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. . See contact information here. They are false advertising. When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back? They are thieves. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. 4 Customer must obtain a Refund Transfer (separate fees apply). I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? I am an Enrolled Agent. My federal refund was short $4,200 to whats going on. . How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. TPG stated theyve mailed a refund check which was never received. Desired outcome: The complaint has been investigated and resolved to the customers satisfaction. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. 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