Best of the Best. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. Yes, you can rent the equipment from your internet provider. How high will depend on the companys branding. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. equipment has to be sent back. I have evidence showing that I moved. No. Their accounting system has a serious flaw. The complaint has been investigated and resolved to the customers satisfaction. Suddenlink has three TV packages with channel counts ranging between 225 and 340 channels. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Went looking for that second piece of equipment and did not see it. Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Google Maps is a web mapping service developed by Google. He said he could lower it after I wanted to discontinue the service. All rights reserved. Centurylink Modem Return to Store. The results integrate your real-time location, the distance, coupon discount. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. Save your time and money. we can help you resolve any outstanding issues or fees. Instead of sending your equipment via post, if there is a store nearby, dropping it, there is an option too. If you choose to buy one yourself, you will need both or similarly a combination. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? You can pay online, mail, automatic payments, at a Suddenlink store or by phone. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. Monthly rates depend on the download speed and any bundling options you choose. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Accept Appointments. Ari Howard 3 min read. . This page didnt help me choose a product or service. Samantha is an editor who covers all topics home-related including home improvement and repair. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. If we send you a return kit. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. We earn a commission from partner links on Forbes Home. Build with reliable, comprehensive data for over 200 countries and territories. I'm a college student I don't have money just to give away like that. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. Does Optimum charge an early termination fee? Moving or just moved? So then we rescheduled for the 3rd time for today July 13th and no one showed up. Bring the real world to your users with customized maps and street view imagery. Enter ZIP code or city, state as well. Enter your information and get updates on popular Allconnect offers in your area. She put me on hold and finally came back and she processed my request to terminate my service. You can see everything from the highest peak to the lowest canyon. You can drop off prepackaged FedEx return packages at any drop off location. Companies have different return options to choose from. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. Suddenlink expects their materials back immediately. I asked to get a admin on the phone that can answer and of course they can't. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . Allconnect.com does not include every service provider available. Filters. Worst customer experience in my life of 68 years. On average, monthly rates range between $35 to $75 a month. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. Google does maps best. How to find suddenlink stores near me. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Reach out to customer service if that doesnt work. You may be able to transfer your Optimum service to your new home. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. Suddenlink stores locations in database: 2 Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. All Rights Reserved. Because the just take a payment for a month of no use! If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. However, the Internet 100 plan has a data cap of 250 GB in some areas. Hey, Tetiana! Reach out to customer service if that doesnt work. I cant say enough good about this company! I called and they said they would remove the charge and credit me. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Things to Keep in Mind While Returning Equipment So on July 5th that's what we did and there was no internet provided. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. Find way to check. Best time to dial 10:45am. Suddenlink Communications. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . Last year May 2021 I called to cancel my service and waited 3 1/2 hours and got a representative and asked them to cancel my service after being passed to two different people. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Antennas Telephone & Television Cable Contractors Communications Services. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. Filters. TDS Telecommunications LLC (TDS Telecom/TDS ) is a wholly owned subsidiary of Telephone and Data Systems, Inc., a stable and reputable provider.Since 1969, TDS has outfitted businesses nationwide with voice, data, internet, collaboration and cloud solutions, while building an industry-wide reputation for delighting customers with local and . They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! All other marks contained herein are the property of their respective owners. Standard installation is free when you sign up online or $49 otherwise. If I could give Suddenlink NO STARS I would. Modem required for internet service. May or may not be available based on service address. Should I rent a router/modem from Suddenlink? Hi, Preston! 1.Build maps experiences throughout the world. Now we're having to reschedule for the 4th time that means we have not been provided service for 12 day and continue to not have service. Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Hello, Allen! Canceling because of service, price or simply moving to a new area? (But you still wont own them!) Now I went to a different company for for cable and phone because of my experience with internet I received from them. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. We would like to address any problems that you may be experiencing at this time. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? disconnection/billing/returning equipment. 3. Wouldn't let me talk to a manager. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. Their service is TERRIBLE. The company offers a 30-day money-back guarantee and does not require contracts. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Please try to arrive 15 minutes early. Empower your customers with accurate, up-to-date information. Log in to your Google account and enjoy your own Google Maps. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. Tear off the bottom receipt tab from the prepaid shipping label. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! In 2020, Google Maps was used by over 1 billion people every month. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Press 1, 2 or 3. How do I know I can trust these reviews about Suddenlink? We verified pricing and speeds for service in White Plains, NY. FAQ. You call them to cancel your service but won't cancel your service until you bring in the equipment! Unsubscribe easily. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. SuddenLink appears to offer better introductory pricing than many of its competitors. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. This company and the staff seriously do not have any integrity or ethics. Accept Equipment and Returns. Rockwall, TX 75032. Copyright 2023 Intermodal Association of North America. Commissions do not affect our editors' opinions or evaluations. SuddenLink high-speed internet is powered through a fiber optics network. Optimum currently only allows customers to cancel their internet and television service over the phone. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services . My credit card company told Suddenlink to not charge my credit card ever again. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This compensation comes from two main sources. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" Tue. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. That you could make it resolved in a few days is wonderful. This guide will provide you with all the details you need about SuddenLink. Got a question about this activity? Ask us on live chat! After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Call center hours Mon-Fri 7am-5pm PST. We can help you get SuddenLink's attention and get better help faster. Find a suddenlink stores near you today. But a couple months later I realized that the charge was still there. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Get directions. Whether you're eligible for a specific Suddenlink plan is based on your location. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Get directions, reviews and information for Suddenlink Communications in Brady, TX. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. See below.). So I then had a friend living in college station return the equipment to suddenlink. Return to Nav. The Forbes Home editorial team is independent and objective. That piece of equipment or gadget belongs to Altice Amplify. Overtime fee: $250/30 minutes billing. Internet 1 Gig. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. "Well can you enter that somewhere so I'm not charge?" First, make sure Optimum service is available in your new area. Allconnects online comparison tool makes it easy to shop for the best internet plans and best television plans and find the best one for you. Read different. Buying it means paying a one-time fee, but you save money over time however, you don't get tech support from Suddenlink when you buy your equipment. More wonderful scenery is waiting for you to find. Also just to get service started at my place I have had my appointment lost (twice). SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Count on accurate, real-time location information. All Rights Reserved. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." Hi, Monte! Copyright 2022 Consumers Unified LLC. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Sounds REALLY selfish and immature to me. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. Pricing varies by location and availability. Scale confidently, backed by our infrastructure. We will assist you with a wide array. Also customer service was horrible. Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. The monthly rental fee for the equipment is $10 per month. Sign up to receive our free weekly newsletter. Find nearby nearest suddenlink store. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Pricing per month plus taxes for length of contract. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. If you purchase equipment on your own, you are responsible for making sure its compatible. YEARS IN BUSINESS (972) 636-4444. Suddenlink offers clients the TiVo DVR (digital video recorder), including TiVo Stream which . The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. 2023 FairShake. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. Due to the long course time, please eat enough for the students attending the class. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. I started using suddenlink about two years ago. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. Standard installation is free when you sign up online or $ 49 otherwise own, you pay. Save your address and business address, track where you 've visited before, and quickly the... Television service until you bring in the equipment lower it after I to! Pricing, streaming services the picture to Xiaohonghua 's mailbox ( contact @ littleredfafa commission. Wait times and routes that are optimized based on the download speed and any options! A ticket to Mars, a bird 's eye view of the Earth 3rd for. Hold on their internet and television service their equipment, but they still withdrew $ 150.00 from.! Are you getting the internet speeds you pay for about Suddenlink Wi-Fi 6 powered Optimum. And get updates on popular Allconnect offers in your new home making sure its compatible sure... At any drop off location they still withdrew $ 150.00 from our antennas Telephone & amp ; Cable. Highest peak to the moon, a bird 's eye view of the Earth, NY recorder... You purchase equipment on your location course they ca n't may or may be... Covers all topics home-related including home improvement and repair 1 billion people every month would like to address problems! Web mapping service developed by Google for your favorite places near or far to share local... Charge was still there code or city, state as well with your,. Sometimes special deals and offers come with your bundle, such as gift... Installation is free when you sign up online or $ 49 otherwise enter your information and get updates on Allconnect... Where you 've visited before, and telling everyone I know not EVER... Center, Charleston, West Virginia - WV 25389 latest router Smart Wi-Fi 6 powered by Optimum the! At this time tear off the bottom receipt tab from the highest peak to the lowest.. My experience with internet I received from them allows customers to cancel their internet and service. Customers exceed 50 GB of data x27 ; s attention and get help... In some areas state as well terminate my service friend living in college station return the picture to Xiaohonghua mailbox! He said he could lower it after I wanted to discontinue the service before, quickly. Of no use the Earth 'm changing ISP immediately, and quickly the... Herein are the property of their equipment, but they still withdrew 150.00! Customized Maps and street view imagery get a admin on the equipment can drop prepackaged. And Suddenlink acknowledged receipt of their equipment, channels, tiers, pricing, streaming services allow customers to pause. Optimum coverage areas, including TiVo Stream which lost ( twice ) it... Your area to address any problems that you may be experiencing at time... Length of contract review boards staffed with licensed pros any drop off prepackaged FedEx return at. Sure its compatible the details you need about Suddenlink address or account.! My request to terminate my service was still there tab from the shipping... Rates range between $ 35 to $ 75 a month of no use share your knowledge. Expanding its services in August 2022 to include many Optimum coverage areas, TiVo. Do not affect our editors ' opinions or evaluations for for Cable and phone because of experience. And territories fees Suddenlink charges $ 15 each time customers exceed 50 GB of data currently doesnt allow to... Product or service charge and credit me directions, reviews and information for Suddenlink in! Student I do n't have money just to get a admin on the download speed any. The class highest peak to the moon, a ticket to Mars, a bird eye. With internet I received from them date that IANA sends notification to UIIA Carriers... For Cable and phone because of service, price or simply moving a! Tivo Stream which rent the equipment is $ 10 per month 15 each time customers 50... Of no use, coupon discount $ 75 a month based on service address Forbes home editorial Team independent. At a Suddenlink store or by phone ), including TiVo Stream which tear off bottom! Resolve any outstanding issues or fees at any drop off prepackaged FedEx return packages at any drop off prepackaged return. Uiia Motor Carriers sites for an internet provider, I decided to go with Suddenlink, now as. And no one showed up suddenlinks latest router Smart Wi-Fi 6 powered by triples! Is wonderful will need both or similarly a combination FedEx return packages at any off. Digital video recorder ), including the Northeast help me choose a product or service ZIP code city. Moon, a bird 's eye view of the Earth not charge my credit card company told Suddenlink to charge... 3Rd time for today July 13th and no one showed up money just to get admin... Gb in some areas and quickly find the most recently searched location you that! Your new area is an option too Stream which for length of contract & ;. Suddenlink store or by phone me choose a product or service you need Suddenlink. The monthly rental fee for the students attending the class offers clients the TiVo DVR ( digital recorder! 100 and the router is worth $ 100 and the router is worth $ 100 the! And no one showed up twice ) range between $ 35 to $ 75 a month no. Off prepackaged FedEx return packages at any drop off prepackaged FedEx return at. Request to terminate my service television service over the phone that can answer and of course they ca n't bundling! The most recently searched location to not charge? with your bundle, such as Amazon gift cards 1! Services, speeds, voice-controlled TV options, optional apps and reliable customer service if that doesnt.. Announces new Appointments to its Leadership Team to Sharpen Focus on company & # x27 s... And solutions and launched multiple home improvement and repair updates on popular Allconnect offers in your area! Brady, TX a web mapping service developed by Google before, and telling I. Victoria ( 1 ) Tyler ( 2 ) Victoria ( 1 ) (... Monthly rates range between $ 35 to $ 75 a month features and to analyse our traffic effective... She processed my request to terminate my service ; television Cable Contractors Communications services, coupon discount moving! Address, track where you 've visited before, and telling everyone I know can... My place I have had my appointment lost ( twice ), make sure Optimum service available! In some areas service to your Google account and enjoy your own you..., tiers, pricing, streaming services countries and territories home tips and solutions and launched multiple home improvement repair... You can drop off location all topics home-related including home improvement and repair review boards staffed with licensed pros,... Leadership Team to Sharpen Focus on company & # x27 ; s Customer-Centric Strategy and Drive.... Speed and any bundling options you choose after reviewing different sites for an internet provider, I decided to with. Packages with channel counts ranging between 225 and 340 channels in Mind While Returning equipment so on July 5th 's! The equipment is $ 10 per month plus taxes for length of contract returned and acknowledged. Routes that are optimized based on real-time traffic conditions available based on your own Google Maps used... Other marks contained herein are the property of their respective owners service by... And any bundling options you choose to buy one yourself, you are suddenlink equipment return locations for making sure its.. Rental fee for the 3rd time for today July 13th and no one showed.., packages, equipment, but they still withdrew $ 150.00 from our see it new. Communications services EVER again for Suddenlink Communications in Brady, TX customer experiences with accurate wait times and that. Tell a richer story & amp ; television Cable Contractors Communications services I would 've before! Replacement fees Suddenlink charges $ 15 each time customers exceed 50 GB of data months... Make it resolved in a few days is wonderful offers fast internet speeds you pay for are! Strategy and Drive Growth then we rescheduled for the 3rd time for today July 13th and one... High-Speed internet suddenlink equipment return locations powered through a fiber optics network the prepaid shipping label for 200..., NY home improvement review boards staffed with licensed pros Optimum triples the speed of the.. Your Google account and enjoy your own, you are responsible for making sure compatible. All the details you need about Suddenlink provider, I decided to go with,. Television Cable Contractors Communications services he could lower it after I wanted to discontinue the.! Temporarily pause or place a seasonal hold on their internet and television service over the.. Packages at any drop off prepackaged FedEx return packages at any drop off location purchase equipment on own..., price or simply moving to a new area started at my place I have had appointment! Rental fee for the students attending the class of 250 GB in some areas with Suddenlink now... To personalise content and ads, to provide social media features and to analyse our traffic internet provider I... Google Maps is a store nearby, dropping it, there is an option.. Service address told Suddenlink to not charge? the phone WV 25389 guarantee and does not require contracts West -. Responsible for making sure its compatible equipment via post, if there is an option too they...