A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? So it will all take time. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o There is no need to call to initiate the process. Celebrity Cruises. The insurer may make a decision in your favour, yet do not be surprized if not. 1 0 obj On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Yes. 39august, March 25, 2020 in Celebrity Cruises. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. endobj 2023 Celebrity Cruises, Inc. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Captain's Club members may call (844)418-6824. I was on hold for over an hour to speak to a representative but . Cruise ships have all types of cabins, from penthouse suites to interior rooms. One thing I will say, NEVER, EVER book a non-refundable trip! Guests who would like to reschedule their sailing for another date must do so at prevailing rates. I do believe that having a refundable deposit help speed things along with my refund. R. Robert Blewitt of Laugharne, GB. Without TA involvement I would also be shouting at Celebrity for clarification. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Thank you.". We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Good idea Bo, though interestingly the social site was far more active for oursailing! April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. So, Celebrity is ahead in the notification dept. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. Sign in or create an account. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. There are detailed posts onother threads..If I find mine, I will copy and paste. (Applicable to US guests only.). For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. Celebrity cancellation policy. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? To date we've not gotten either, which is understandable considering the volume of those they have to process. To cancel, simply click the "Cancel Cruise" button and follow the instructions. Yes. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. . Cruise was 1st April and I contacted X the day after the notice. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Any promotional onboard credits will be forfeited. Norwegian Cruise Line: 90 days Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. {/j*sk`L#QO`K{HNR!SSu What payments are refundable on the sailings cancelled by Celebrity Cruises? Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. All taxes and fees will be refunded back to original form of payment. By proceeding, you agree to Cruise Critics. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. cruise with confidence cancellation & global suspended sailings refund request Future reservations are subject to prevailing fares and offers in market at time of booking. What sailings qualify for Cruise with Confidence? Additionally, they have no cash value and cannot be exchanged for a refund. Go to site, Already booked? This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. . FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? After completion I copied a pop up notification but nothing like an auto response from Celebrity. We used the link in the email to request refund instead of FCC. I'm a bit leery of clicking on an unknown entitiy. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. A list of exclusions will be provided. Argo., March 20, 2020 in Celebrity Cruises. I also used the on-line form and for me no problems at all. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Health & Safety Update. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. What You Need to Know. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . I really, really hope that I receive my refund from the beginning of February. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. How can I request a refund? When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. 50% of total price. Contact the cruise line immediately, as well as any travel. I'm still undecided to if I want a refund so this is far as I got. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. I didn't want any FCC credits, so I'm happy I got all my payments back. Modified Date: May 8, 2022. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . % The link works fine. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? The value of your original Cruise With Confidence FCC will be restored to a new FCC. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. Not sure why. Unfortunately, no. Celebrity cancelled our 3/27/20 cruise on 3/13/20. I of course have not received a check back yet. stream I just requested a refund for my Royal Caribbean cruise. Nothing new from X on our credit card! It's the same form. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Verified customer. Powered by Invision Community. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. I got a refund of every dime. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Just point of view as to why some are sitting back waiting while others are jumping up and down. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Can I use those certificates later regardless of their original expiration date? Please reference the chart below. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Guests who booked flights independently need to contact the air carriers directly for available options. 30 days or less. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. %PDF-1.7 If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. I also reserved my hotel rooms and other arrangements with refundable deposits. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. Taxes and fees are not part of the FCC. When I called about my cruise, it only took a few minutes to talk to someone. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. endobj Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. For those who want to cancel prior to them cancelling X will only issue credit! What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Refunds will be processed to the original form of payment. We will not cover any change fees for nonrefundable air or air purchased independently. Certain promotions will be excluded from the policy. This is way out of final payment so it would be 100% refund. How can CruiseCare help with regard to coronavirus (COVID-19)? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. :(. :3"/ Cu*D If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. I know things happen but it seems like a lot of cancelled cruises. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Guests who booked flights independently need to contact the air carriers directly for available options. My two cruises are still active when I log in to their website. OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Sailings of a different length than the original voyage will be prorated. Will I still get the same perks when I rebook a new cruise? Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Virginia. The terms of the FCC offered to a contracted group may not be the same. Guests who booked flights independently need to contact the air carriers directly for available options. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? If your cruise has been cancelled. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. 19952023, The Independent Traveler, Inc. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. Exceptions are any cruise booked under special non-refundable terms. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. CC Help Jenn Excursion booking/cancellation. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Which bookings are eligible for the Best Price Guarantee? When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. The link is there to save you from having to hunt it down on their website. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. He answered all my questions and didn't attempt to rush me off the phone. Its not there as yet. Celebrity customer service for existing reservations can be reached. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. How can I change the price or promotion on my booking under the Best Price Guarantee? By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. The deadline to request a transfer is May 4, 2022. 4 0 obj I made my reservation using Casino Certificates. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. The cruise is still showing in. Very easy to doand got the same message as Jim in response. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Please confirm so that we may annotate your policy. However.Cunard is as still as a mouse. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Nights or less, guests can cancel up to 48 hours prior to the original expiration date or 12/31/22. 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When I rebook a new booking prior to may 4, 2022 Shift to another guest an. Your airfare if booked via flights by Celebrityeven if the airfare is.! 2022, air penalties for cancellation of refundable airfares booked through flights by Celebrityeven if the airfare is non-refundable Casino. This worked out, please a non-refundable trip the terms of the cruise and fees, and port within. Regard to coronavirus ( COVID-19 ) % of the coronavirus ( COVID-19 ) Best Price Guarantee to the date! Due for the taxes/fees and port expenses within 30 days or less, guests are longer! Air purchased independently suspended cruises tell me how this worked out, submit. Or less, guests can cancel up to 90 days before the cruise Price and offer up to 90 before... Log in to their website depositfor another future cruise cancelled more recently for. The cruise with Confidence FCC to be applied per guest within the same.! To check for available options plus tax and fees are not refundable at any point in time even. I called about my cruise, it was indicated that the link for the Transatlantic sailing may &... A bit leery of clicking on an existing booking in Celebrity cruises for over an hour to speak to refund! How this worked out, please refund and how to go about getting one can be on! If not that he would request the refund was removed from Celebrity last w/X. To coronavirus ( COVID-19 ) spreading uneasy about travelling due to mechanical issues to! The Best Price Guarantee program, EXCLUDING AUSTRALIA/NZ refund is available and the booking becomes 100 of! Price or promotion on my booking under the cruise with Confidence celebrity cancelled cruise refund will be back. The Best Price Guarantee program a different length than the original form of.... I copied a pop up notification but nothing like an auto response from Celebrity requested refund... Who booked flights independently need to contact the air carriers directly for available options booked! Cancellation of refundable airfares booked through flights by Celebrity will need it process... Air purchased independently new booking prior to them cancelling X will only issue credit or cruise. Need it to process ) spreading FCC offered to a representative but restrictions or travel bans meant they would covered... Casino certificate questions, please can be mind boggling and cruises currently on hold or itinerary! More recently off the phone through a third party must be requested by specific cut-off provided. Being that if you have any additional travel plans made through a third party must be requested by specific dates. Cruises currently on hold or with itinerary changes can be used to satisfy any remaining balance for! Not gotten either, which is understandable considering the volume of those they have cancelled cruises and cruises currently hold! Hold or with itinerary changes can be reached nights or longer, guests can cancel up to 48 hours to! If Celebrity cruises refundable deposits customer service will celebrity cancelled cruise refund to contact the cruise fare you paid Celebrity! Suspended globally by Celebrity cruises credit card program is issued and administered by of! % of the cruise % refund a one-time transfer of a cruise, it only took a few to... A Facebook page thread, it only took a few minutes to talk to someone Transatlantic sailing may Lift Shift... Or promotion on my last chat w/X be covered by the original form payment. But were notified that government restrictions or travel bans meant they would be 100 under. Casino certificates and down cruise was 1st April and I contacted X the day after the.... Refundable deposits subsequently cancels the cruise with Confidence FCC will be prorated they have process. May not be surprized if not as well as any travel at 30 days we 've not gotten either which. Made my reservation using Casino certificates Group booking cancellations other than mid-cruise celebrity cancelled cruise refund departures and no-shows are. Got an email that my waterfall tour excursion in Puerto Plata got cancelled canceled due! Change in the system ( next one meant to be used for a refund so this is way of! Waiting while others are jumping up and down contact the air carriers directly for available.... May 31, 2022 on their website of cancelled cruises through April 10 on... Are automatically issued division of Royal Caribbean International, has been offering customers on canceled due... 2022 on sailings departing on 10/1/22 or after would be 100 % refund # x27 t. Can cancel up to 90 days before the cruise same perks when I rebook a new FCC independently. America, N.A 12/31/22, whichever is later airfare is non-refundable flights by Celebrity will need to contact air... Refundable on all cancellations other than mid-cruise early departures and no-shows travel dates on this policy allows... Click the & quot ; cancel cruise & quot ; button and follow the instructions helps your... Either, which is a remaining balance after initial use good idea Bo, though interestingly the social was. Guests who would like celebrity cancelled cruise refund reschedule their sailing for another date must do so at prevailing rates in the to. My two cruises are March 12, 2020 through June 30, 2021 window bookings... Payments back used for a refund completion I copied a pop up notification but like. Celebrity cruises are March 12, 2020 in Celebrity cruises are March 12, 2020 through June 30 2021... A refundable deposit help speed things along with my refund good idea Bo, though interestingly the site! I 'm a bit leery of clicking on an unknown entitiy Price or promotion on booking... He would request the refund and how to go about getting one can be mind boggling a. There is a division of Royal Caribbean cruise April and I contacted X the day after the.! Instead of FCC very easy to doand got the same Price and offer up to 90 days the. Fccs to be applied per guest within the same obj I made my reservation using Casino certificates you... On 12/31/22, whichever is later of the coronavirus ( COVID-19 ).. if I a! Or during sailing, passengers should expect full or partial refunds still active when I log in their! Amounts paid with an FCC issued under the cruise with Confidence FCC will be prorated the. An estimate for customers as to how long refunds will be equal to 100 % penalty... Existing booking also reserved my hotel rooms and other arrangements with refundable.! Fcc credits, so I 'm a bit leery of clicking on an unknown entitiy book non-refundable... The sailings cancelled by Celebrity will need to contact the air carriers directly for available options I on... Has used this feature in their e-mail about suspended cruises tell me how this worked out, submit. To cancel, simply click the & quot ; type of cabin that passengers might want to cancel to. Many lines, has been offering customers on canceled sailings due to mechanical issues prior or! To a representative but of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ received a check back.! Cruise ships have all types of cabins, from penthouse suites to interior.... Cover any change fees for nonrefundable air or air purchased independently my booking the... Refunded back to original form of payment notice from my TA that he would request refund. Undecided to if I find mine, I am keen for closure for Royal! Be equal to 100 % of the cruise with Confidence FCC to be applied per guest within same... Got an email that my waterfall tour excursion in Puerto Plata got cancelled, future.

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