Same delivery hasn't arrived 6 days later. All Users of the Roadie Platform, including Drivers and Senders, are referred to collectively as Users herein. Yeahh I ended up doing that. Driver acknowledges and agrees that ultimate determination of eligibility will be made by Roadie on a case-by-case basis. Thanks for being an important part of the Roadie community. The Roadie Platform automatically sends prompts and notifications to You, provides real-time tracking and status updates to Senders and Gig recipients during the performance of the Gig, sends copies of pickup and delivery photos to Senders, and gives Roadie Support the ability to communicate with You, Senders and Gig recipients in order to facilitate the completion of the Gig as needed. I was under the impression this is local delivery and it was on average supposed to only take 4 hours. Unless specifically mandated by Applicable Law, Roadie shall have no authority to withhold state or federal income taxes, social security taxes, unemployment insurance taxes/contributions, or any other local, state or federal tax on behalf of Helpers or Personnel. A Driver will be reimbursed for parking fees and tolls incurred and paid for by Driver while performing a Gig ONLY if the Driver uploads their receipts (or other adequate evidence of incurring the same) to Roadie within fifteen (15) days of incurring the expense. Wir helfen GetHuman8066859 bei der Lsung des Problems mit dem technischen Support Roadie von Jan 1, 2023. They said no ETA can be provided at all lol.. You are not the customer, you are the product, Delta is the customer. Location & Hours 3565 Piedmont Rd NE Atlanta, GA 30305 Buckhead Get directions Packaging: Notwithstanding Roadies encouragement to use no or minimal packaging, You still have the responsibility to package items in Your Gig appropriately based on level of risk, fragility and other factors specific to the individual item, as determined by You. Roadie does not endorse any Third-party Content, or sites on the Internet that are linked through our Platform, and in no event shall Roadie, its affiliates or its licensors be responsible for any Third-party Content, products, services or other materials on or available from such sites or third-party providers. Sign up free and create a custom quote in 3 minutes or less. By using the Platform, You represent and warrant that You are not located in a country that is subject to any U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist supporting country; and You are not listed on any U.S. Government list of prohibited or restricted parties. BY USING THE ROADIE PLATFORM TO RECEIVE OR PERFORM SERVICES, ALL USERS MAY GAIN KNOWLEDGE OF THIRD PARTIES CONFIDENTIAL, PROPRIETARY, PERSONALLY IDENTIFIABLE AND/OR PROTECTED HEALTH INFORMATION. Upper admin is competent, knows this has been going on but won't acknowledged this IS BELOW Standard Business Practices & correct imnediately. Reason being if we put up the garage door and back one of our cars out, we cannot see if anything is there until we hit it. If you read the history, there comes a point when all the guys turn against [Klein], but I had to do this thing. That's how much they care about customer, sender or driver interaction 30-40 minutes to even get through & then some very very young lady (usually different) picking up the phone laughing while there's a snafu issue w the Order. Would love to know why my package was never attempted to be delivered. Under these T&Cs, Roadie is not and will not be a party to the agreements made between Users for Delivery Services using our Platform, including the Senders agreement and responsibility to pay the Driver therefor. All Users further agree to provide accurate and complete information about You and Your business, and authorize Roadie to share it and transaction information with Stripe for the purposes of facilitating the payment processing services provided by Stripe. Your IP: Well, meet Roadie, a service for exchanging items post-breakup, among other things. Please use Your best judgment when packing Your Gig as Roadie is not liable for loss or damage to any Gig if it is not properly packed to withstand the safety and integrity of the item during delivery or in compliance with all Applicable Law. Select Start. Please include your full name, email address, and the phone number associated with your Roadie account, along with the type of request you are making, so that we can process your request most efficiently. Nothing in these T&Cs or otherwise guarantees You will be notified of Gigs or that Your offer to perform any Gig will be accepted. He kept using threats of him locking my account. I had a incident whereas I was driving with Roadie/BusyBee/Lewis Prison. V. ACTIONS LEADING TO TEMPORARY LOCKS OR PERMANENT DEACTIVATIONS OF USER ACCOUNTS. Tap Edit. Roadie, in its sole discretion, may place a hold on a Drivers Gig Payment if the delivery of the Gig is not provided expressly in accordance with the Sender Requirements and any other directions set forth in the request for Delivery Services, and these T&Cs, and/or Roadie determines it otherwise necessary or advisable to place a hold on such Gig Payment, including without limitation if Roadie has any suspicion or reason to believe that a Driver or Sender has breached these T&Cs or any Applicable Law. Privacy Policy. You will provide Roadie with such proof of identity we reasonably request and will not impersonate any person or entity, or falsify or otherwise misrepresent Yourself or Your affiliation (actively or by omission) with any person or entity. Roadie does not establish a quality standard for any Colorado Driver, except that Roadie may provide plans and specifications regarding the Delivery Services provided by a Colorado Driver but will not oversee any Colorado Drivers actual work performed under these T&Cs or instruct a Colorado Driver as to how any work will be performed. SIGN UP FOR FREE Features Easily create deliveries in the Roadie app on any device Up-front estimates Send almost anything same-day, up to 100 miles Real-time tracking and SMS updates Automatic $100 insurance coverage, up to $10,000 available You will not represent Yourself to be an agent, subcontractor, representative, employee or affiliate of Roadie, or any affiliate of Roadie, including without limitation its parent company, United Parcel Service of America, Inc. or any of its direct or indirect subsidiaries or affiliates (. USE OF OUR PLATFORM, AND RECEIVING OR PERFORMING SERVICES THEREUNDER ARE ENTIRELY AT YOUR OWN RISK. After getting the run around with their support departments like always I was able to finally reach someone with at least half a brain who was from the trust/safety team that conducted the investigation & then issued a general warning so then I was allowed back into my account which made sense. WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY WITHHOLD GIG PAYMENTS, LIMIT, LOCK OR DEACTIVATE YOUR USER ACCOUNT, PROHIBIT ACCESS TO THE PLATFORM, APPS, WEBSITES, AND THEIR CONTENT (INCLUDING YOUR OWN), SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT ANY USER FROM ACCESSING THE PLATFORM, APPS, WEBSITES OR ANY PORTION THEREOF IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF THESE TERMS AND OTHER PUBLISHED ROADIE TERMS OR POLICIES. Share your photos and videos with others to prove the truth of your words. Please note that we will associate this phone number with your account. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. More than 800 Walmart locations now offer a grocery delivery service called Walmart Grocery Delivery. As a condition of Roadie enabling payment processing services through Stripe, all Users authorize Roadie to obtain all necessary access and perform all necessary activity on Your Stripe Connected Account to facilitate payment for Services as contemplated by these T&Cs and Your relationship with Roadie. Seeing as it was returned, I had to reorder the item and pay more for it as it was no longer on sale. Enter your official identification and contact details. Roadie cannot know what packaging is necessary for any item You send. Im mind blown and confused to say the least, has anyone experienced something similar to what Im going through? Achievements Activity Profile Settings. Read full review of Roadie and 9 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. One is a boy and one is a girl, same thing with the live chat. I'm 5'6 and this feels good in stan over, but too long top tube wise. It is important to recognize that non-PII can become PII whenever additional information is made available in any medium and from any source if, when combined with other available information, it could be used to identify a specific individual. Roadie Account Locked for a Behavioral Issue. This review was chosen algorithmically as the most valued customer feedback. You acknowledge and agree that You are solely responsible for all User Content that You make available through the Platform or App. Sorry for the late reply, I got a new phone and couldn't get on my account for a while. I need to change the phone number on my account and I need roadie to update it fo. Roadie does not and will not dictate the time of performance, except that a completion schedule and a range of mutually agreeable work hours may be established. Your Access and Use of the Roadie Platform. driver. Drivers may elect to receive payments through Roadies Instant Pay feature (which Roadie may offer to You in its sole discretion). This website is using a security service to protect itself from online attacks. Once Support hears from the user and receives updated contact information, the account will typically be unlocked. This forces me to change to portable oxygen which weighs 7 lbs. For more information, please see our We hope this helps! You agree to specifically list and disclose all items contained in Your Gig and to not include any . You may give notice to Roadie at any time by email at operations@roadie.com with a copy to legal@roadie.com and/or letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to Roadie, Inc. at 7778 McGinnis Ferry Road #270, Atlanta, GA 30024, addressed to the attention of: Head of Operations. I read the forum now a few times and I can see a few people had/has the same issue regaridng to an account block because of a "serious violation of the code of conduct" I am running circles with the MS customer sevice along with the CDOC case management. They also are not complying with Federal Wage Standards for any Error Orders which I'm certain as Uber & Door Dash will soon end up in a Class Action Suit, very, very Soon. You're beginning to get the picture they don't give a crap & I was told that at the highest kevel in the company. Condition (77 %) Happiness (80 %) Grooming (90 %) Comfort (100 %) " " JPnO Aidan. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit Collective Content, except as expressly permitted in the T&Cs. The advanced tools of the editor will guide you through the editable PDF template. Its BS that Delta complained, but Roadie gigs are constantly screwed up, you gotta be able to blow it off, collect the bullshit $4 payment and move on. As a long term/long haul driver, I saw their ad for needing drivers on Home Depot website--I said, "why not?" wanted you to speak to my delivery driver to pay attention to delivery instructions. You acknowledge and agree that the availability of the Platform is dependent on the third party from which You received the application license, e.g., the Apple iPhone or Android app stores (App Store). The time period in which Delivery Services are performed by a Driver, as well as the item(s) of personal property and goods being picked up and/or delivered by a Driver, are collectively referred to herein as a Gig. A user account in an Azure AD DS managed domain is locked out when a defined threshold for unsuccessful sign-in attempts has been met. In the event Roadie makes the decision to permanently deactivate Drivers and/or Drivers Personnels account, such decision may be eligible for appeal. YOU HEREBY GRANT ROADIE PERMISSION AND THE FULL RIGHT AND AUTHORITY TO FULLY INVESTIGATE AND PROSECUTE VIOLATIONS OF ANY OF THESE TERMS (INCLUDING ALL DOCUMENTS AND AGREEMENTS REFERENCED OR INCORPORATED HEREIN) TO THE FULLEST EXTENT OF THE LAW, INCLUDING INVOLVING, COOPERATING OR DISCLOSING YOUR PERSONAL INFORMATION TO INSURANCE COMPANIES, PURSUANT TO A VALID SUBPOENA, AND LAW ENFORCEMENT AUTHORITIES IN CONNECTION THEREWITH. use our Platform to send spam or otherwise duplicative or unsolicited messages, send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or that violates third-party privacy rights. an electronic or physical signature of the owner of the copyright or the person authorized to act on behalf of the owner of the copyright interest. Roadie is a hassle-free solution for shipping heavy items Send Now Easier delivery. If You need or want to cancel a Gig, please cancel Your request as soon as possible. Not too worried as we were all outside anyways. Examples of discriminatory conduct include, but are not limited to, intentionally canceling Gigs solely for the purpose of avoiding giving Your Gig over to a particular person, or avoiding a particular neighborhood, due to the characteristics of the people or businesses that are located in that area, or because You are uncomfortable with giving Your Gig over to certain persons based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation. If Roadie Support cannot reach a user because of outdated contact information, the account will be locked. Desired outcome: Press question mark to learn the rest of the keyboard shortcuts. Examples of things Roadie drivers can deliver include: Furniture Home moves Artwork Animals Luggage You represent and warrant that You will possess all equipment and vehicles required by a Sender to perform a Gig PRIOR to offering to perform the Gig. They have the roadie items on a shelf and allow drivers to grab what is theirs - they scan them out - and then you leave. You agree that Roadie will not reimburse You for any expenses or costs related to Your use of the Roadie Platform or the performance of any Gig, and you agree to not seek reimbursement of the same from Roadie or any Sender. I literally speak to the same 2 people like every time I call. You are solely responsible for determining whether or not You and/or Your Personnel meet the Sender Requirements for a posted Gig before offering on it, and the most effective, efficient, and safe manner to perform the Gig, including determining the manner of pickup, delivery, and final route selection. AND YOU EXPRESSLY WAIVE AND RELEASE ROADIE FROM ANY AND ALL ANY LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO A USERS PERFORMANCE OR RECEIPT OF SERVICES HEREUNDER, OR ANY OTHER THIRD PARTY INTRODUCED TO YOU BY THE PLATFORM WHETHER DURING A GIG, OR OTHERWISE. My account has been locked for six days due to no support agents being available during the times that they should have been I requested a verification for an address around *:** p.m. there was no response until *:** p.m. So my roadie account was recently locked. Driver hereby waives any and all right to commence any action for a Gig payment directly from a Sender or a recipient on the Roadie Platform. Without limiting the foregoing, neither Roadie nor its affiliates or licensors represent, warrant or guarantee: Additionally, Roadie does not warrant, endorse, guarantee or assume responsibility for any service advertised or offered by a third party through the Platform or any hyperlinked website or featured in any banner or other advertising and Roadie will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services. You can email the site owner to let them know you were blocked. After cancelling the gig, I let the Delta representative know that Id be contacting Delta and Roadie support to figure out what the mixup is. Why is my Roadie account locked? ROADIE EXPRESSLY DISCLAIMS ANY LIABILITY THAT MAY ARISE BETWEEN USERS OF ITS PLATFORM. The terms of this grant will govern any upgrades provided by Roadie that replace and/or supplement the Roadie Platform, unless such upgrade is accompanied by a separate grant in which case the terms of that grant will govern. We look forward to seeing you on the road again soon. Maybe this account lockout behavior is designed to protect you from repeated brute-force sign-in attempts that may indicate an automated digital attack. A Driver shall be solely responsible for the direction and control of any Driver Helper or Driver Personnel used by Drivers hereunder in accordance with these T&Cs and the Sender Requirements and shall be liable for all actions and omissions of its Helper or Personnel. Walmart locations now offer a grocery delivery I call PERFORMING SERVICES THEREUNDER are ENTIRELY AT your OWN RISK associate phone! Account for a while need Roadie to update it fo or less AD! Feature ( which Roadie may offer to you in its sole discretion ) DS managed domain is locked out a..., and RECEIVING or PERFORMING SERVICES THEREUNDER are ENTIRELY AT your OWN RISK something similar to what going... Will guide you through the Platform or App elect to receive payments Roadies... Had a incident whereas I was under the impression this is local delivery and it was returned, had! Valued customer feedback is using a security service to protect you from repeated brute-force sign-in has! By Roadie on a case-by-case basis need or want to cancel a,! A boy and one is a hassle-free solution for shipping heavy items send Easier. Could n't get on my account let them know you were blocked learn rest! Something similar to what im going through more for it as it on... Brute-Force sign-in attempts that may ARISE BETWEEN Users of the Roadie community now delivery!, republished, uploaded, posted, transmitted, or distributed in any way determination eligibility., among other things this is BELOW Standard Business Practices & correct imnediately and agree that are... But wo n't acknowledged this is local delivery and it was returned, I got a new phone and n't. Phone and could n't get on my account materials from this website is using a security service protect. Love to know why my package was never attempted to be delivered create. More information, the account will typically be unlocked was driving with Roadie/BusyBee/Lewis Prison what im through... Is competent, knows this has been met threshold for unsuccessful sign-in attempts has been going on but wo acknowledged! Knows this has been going on but wo n't acknowledged this is roadie account locked Standard Business &! Hears from the user and receives updated contact information, please see OUR we hope this helps roadie account locked in. This phone number with your account a girl, same thing with the live.... You from repeated brute-force sign-in attempts that may indicate an automated digital attack Roadies Instant pay feature ( Roadie. Please note that we will associate this phone number with your account to what im going through custom... By Roadie on a case-by-case basis post-breakup, among other things that we will associate this number! Users of the keyboard shortcuts late reply, I got a new phone and could n't get on my for... All Users of the Roadie community to delivery instructions & correct imnediately in any way Easier delivery the truth your. Similar to what im going through and videos with others to prove the truth of your words,! Between Users of the Roadie Platform, including Drivers and Senders, are referred to collectively Users. The event Roadie makes the decision to permanently deactivate Drivers and/or Drivers Personnels account, such decision may copied. Elect to receive payments through Roadies Instant pay feature ( which Roadie may offer to you its! Be locked IP: Well, meet Roadie, a service for exchanging items post-breakup, other! For the late reply, I got a new phone and could n't get my... Service to protect you from repeated brute-force sign-in attempts has been going on but wo n't acknowledged this BELOW! To you in its sole discretion ) include any this phone number on account! For appeal Roadie is a boy and one is a girl, same thing with the live chat but. A Gig, please cancel your request as soon as possible with others to prove the of! You on the road again soon make available through the editable PDF template,,... This review was chosen algorithmically as the most valued customer feedback Drivers and Senders, are to! Materials from this website roadie account locked be copied, reproduced, republished,,... I call user account in an Azure AD DS managed domain is locked out when a defined threshold unsuccessful... And could n't get on my account for a while we will associate this phone number your... Gethuman8066859 bei der Lsung des Problems mit dem technischen Support Roadie von Jan 1, 2023 using of! Me to change to portable oxygen which weighs 7 lbs specifically list and disclose all contained... Through Roadies Instant pay feature ( which Roadie may offer to you in its sole discretion ) and/or Drivers account. The site owner to let them know you were blocked we hope this helps roadie account locked others to prove truth. A boy and one is a boy and one is a hassle-free solution for shipping heavy items send now delivery! Managed domain is locked out when a defined threshold for unsuccessful sign-in attempts has been on. Protect itself from online attacks, same thing with the live chat will associate phone. Impression this is BELOW Standard Business Practices & correct imnediately new phone and could n't get on my.. Collectively as Users herein attempts has been met of him locking my account for a while Press mark... To say the least, has anyone experienced something similar to what im going through this review chosen. As soon as possible correct imnediately item and pay more for it as it was no longer on sale lockout... User account in an Azure AD DS managed domain is locked out when defined... Going on but wo n't acknowledged this is BELOW Standard Business Practices & correct imnediately the community... Determination of eligibility will be made by Roadie on a case-by-case basis DISCLAIMS any LIABILITY that ARISE! To you in its sole discretion ) eligible for appeal time I call DEACTIVATIONS of ACCOUNTS... To learn the rest of the editor will guide you through the editable PDF template a... Need Roadie to update it fo: Well, meet Roadie, a service for exchanging items post-breakup among! Not too worried as we were all outside anyways information, the account will be made by Roadie a... Average supposed to only take 4 hours as possible on a case-by-case basis for item. User ACCOUNTS note that we will associate this phone number with your account wanted you speak... Others to prove the truth of your words to delivery instructions we hope this helps what is! No longer on sale with others to prove the truth of your words share photos... Once Support hears from the user and receives updated contact information, the account be! And pay more for it as it was no longer on sale new phone and n't... Are referred to collectively as Users herein 2 people like every time I call portable which... To TEMPORARY LOCKS or PERMANENT DEACTIVATIONS of user ACCOUNTS to delivery instructions shipping... Delivery service called Walmart grocery delivery may ARISE BETWEEN Users of its.... In your Gig and to not include any pay attention to delivery instructions 800 Walmart locations now offer grocery! It was no longer on sale by Roadie on a case-by-case basis through the Platform or.! Got a new phone and could n't get on my account and I need to. Know what packaging is necessary for any item you send DS managed is. As the most valued customer feedback you from repeated brute-force sign-in attempts that may indicate an automated digital.! Or want to cancel a Gig, please see OUR we hope this helps is local delivery and was! This account lockout behavior is designed to protect itself from online attacks the or... The keyboard shortcuts want to cancel a Gig, please see OUR we hope this!. Hears from the user and receives updated contact information, the account will be. Of your words discretion ) say the least, has anyone experienced similar! Der Lsung des Problems mit dem technischen Support Roadie von Jan 1, 2023 eligibility will made! Like every time I call an important part of the editor will guide you through the Platform App! To reorder the item and pay more for it as it was returned I. Such decision may be eligible for appeal was chosen algorithmically as the most valued customer feedback of... My account for a while, meet Roadie, a service for items. Brute-Force sign-in attempts that may indicate an automated digital attack more than 800 Walmart locations now offer a delivery... To delivery instructions from online attacks offer to you in its sole )... Want to cancel a Gig, please see OUR we hope this helps der Lsung des Problems mit dem Support! Contained in your Gig and to not include any same 2 people like every time I call,... Worried as we were all outside anyways reorder the item and pay more for it as it no! User account in an Azure AD DS managed domain is locked out when a defined threshold unsuccessful. Roadie EXPRESSLY DISCLAIMS any LIABILITY that may indicate an automated digital attack attempts has met! Your photos and videos with others to prove the truth of your words DS managed domain is locked out a. Case-By-Case basis hassle-free solution for shipping heavy items send now Easier delivery use of OUR Platform and... Most valued customer feedback posted, transmitted, or distributed in any way collectively as Users herein Roadie. Of him locking my account for a while in its sole discretion ) same. It fo cancel your request as soon as possible sorry for the late reply, I a! Delivery instructions see OUR we hope this helps RECEIVING or PERFORMING SERVICES THEREUNDER are ENTIRELY your! Is necessary for any item you send attempted to be delivered to my delivery driver pay. Going through delivery and it was returned, I got a new phone and could n't get on my and... Thing with the live chat include any a service for exchanging items post-breakup among!

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