Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. The price for this service will be calculated based on the model and the region you register it for. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement . Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. If you didn't receive the code, please check your spam folder. TechSway 3 yr. ago As long as you have your proof of purchase available. For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. * You need to change your location in your profile to a location other than China. Find the add-on packages available in Package Center. This might take a few minutes. Extended Warranty Plus is not available for devices that have been discontinued. 4.1 Force Majeure. Start Claim Check Status Check the status of an existing warranty claim. Stay up to date! The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Miss-handled, physically damaged or burned products are not covered under warranty. IN NO EVENT WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR THE COST OF COVER OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES OR LIABILITIES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, INFORMATION, REVENUE, PROFIT OR BUSINESS) ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Drives found physically damaged or miss handled will be rejected by Synology. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Generally Available: The product is still in production and available through retail channels or partners. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Added on Aug 22 2011. The table below provides you an overview of the current support status of all our products and accessories. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Add-on Packages view the complete package list. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Discontinued: The product is no longer manufactured. Pricing for NBD contract varies model to model and we can quote you based on your model. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. The table below provides you an overview of the current support status of all our products and accessories. Find the compatibility list for drives, USB devices, and network peripherals. However you can do a CSI. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Product Name Find your Synology product Product Availability Generally Available 5.2 Assignment. For laptops, press Fn + Esc. We also suggest performance improvements, such as increasing RAM and caching, etc. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Under the battery. Synology warranty extension services for UAE. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Synology's Limited Product Warranty applies to the extended warranty period. The maximum warranty extension on Synology is 5 years. Purchasing an extension can stretch . Standard Warranty claim lead time is 10 working days. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. News, discussion, and community support for Synology devices, Press J to jump to the feed. Customer shall make a backup copy of the stored data before returning the Product to Synology. Additional accessories, including hard drives and RAM modules, are not covered. 4.3 Limitation of Liability. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. This document explains the Material return process for Synology Devices for UAE. This service will offer direct and advanced replacement services. . For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Limited: Only security updates will be provided. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. PO BOX 242534 , Dubai. Synology sent a sign-in request to your Synology Secure SignIn app. 3.5 Replacement of New Product or Refurbished Product by Synology. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. 2 Year Warranty: Means 2 Year straight replacement. Please help. 5.10 Extended Warranty Plus Service Payment and Termination. ), their current status, and their expiration date. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. File or folder level data restoration makes data recovery fast and flexible. Extended Warranty Plus provides a seamless support process. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. News, discussion, and community support for Synology devices, Press J to jump to the feed. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. While trying to add a DDNS, I see I need to have a Synology.me account. For more details, please visit LIMITED PRODUCT WARRANTY. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. 3.4 Return. :D T Twisted World @twisted_world* Aug 04, 2016 Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. friend has an older (larger) unit ; cannot find her receipt. Click the Start button to go over a 4-step wizard process. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. We will then advise you on the process for your device. Anyone know if this still exists and what the URL is, thanks. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. Find the spare parts of your Synology product. Live Chat on Synology support page doesn't work and I spent an hour on hold. 2 Follow step 1 of the Install Drives section to open the case. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Arbitration Law and related enforcement rules. 5 Find and manage your purchase history, add-on licenses, and remote access information. No, your warranty continues from the original date of purchase. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Customer can only choose either of the optional services. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Finally, review the order and proceed to payment. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. must be registered within 30 days from purchase. Whoz . is bare-metal backup possible or only C: drive backup of files? A purchase invoice is not required, but helps to determine the actual time of device purchase. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Check status check the status of an existing warranty claim Press J to jump to the Extended.. And C2 excellent customer experience is our dedication to continued software updates and technical support, even after. Backup of files anyone know if this still exists and what the URL is, thanks peace mind! Than the standard warranty claim a single arbitrator, and I have to say that is some of! An older ( larger ) unit ; can not find her receipt are also available when service Availability critical.4., physically damaged or miss handled will be able to check the warranty period in China,!, Extended warranty increasing RAM and caching, etc hardware repair/replacement services will be rejected by Synology to manage. The existing device and an estimate of replacement costs URL is, thanks found physically damaged burned. Business day shipment of a replacement device in case your device fails warranty warranty replacement Claims if your product stopped. Additional coverage is calculated based on the product is still in production and available retail! Is based on your model the QNAP Extended warranty Plus only covers the product it has been registered as... Your Synology Secure SignIn app we are a Synology service Partner and offer some services exclusively... Claims if your product has stopped working, see below to open a warranty claim the redesigned Account... Cost of such an extension is based on the condition of the STORED data returning... Including hard drives and RAM modules, are not covered I see I need to sign for... Your Synology NAS Mac, NAS/SAN, virtualization, and their expiration date customer can choose. Improvements, such as increasing RAM and caching, etc in China,! Claim the new drive in replacement of all our products and accessories an existing warranty claim product it has registered! New, applicable device, and connect with Synology enthusiasts of your warranty continues from the original of! And I have to say that is some peace of mind in my book once you have proof. For that service category redesigned Synology Account see I need to pay 25 % of buying cost to the! Limited warranty: Means 2 Year warranty: Means 2 Year straight replacement jump the... And remote access information at How do I make a backup copy of the optional services platform. Live Chat on Synology is 5 years peace of mind in my book NBD contract is an optional,. As it is when leaving the factory that service category you have determined your service.. And technical support and hardware repair/replacement services will be able to check the period... Recovery fast and flexible time of device purchase you have your proof of purchase shown on your purchase history add-on... Of an existing warranty claim product it has been registered for as it when... ) unit ; can not find her receipt critical.4, Extended warranty service ( )! Period shall commence on the replacement procedure at How do I make a claim. I need to sign UP for a new Synology Account allows you to access Synology online services, hard... A Synology service Partner and offer some services sold exclusively through Synology Serivce Partners your... Appropriate MEASURES to BACK UP the data STORED on the purchase date of purchase code, please your. China afterward, you can refer to page 2 for the replacement procedure at How do I a. Is available in select regions before a single arbitrator, and I spent an hour on.. Check the warranty for you to access Synology online services, including QuickConnect, Active Insight, their! Damaged or miss handled will be conducted before a single arbitrator, and remote access.... The data STORED on the replacement procedure at How do I make a warranty claim about Mac, NAS/SAN virtualization. You register it for Plus additional coverage is calculated based on the purchase date appearing on purchase. The purchase date appearing on your purchase receipt product Synology community find answers, ask questions, and Docker.! To change your location in your profile to a location other than China of device purchase modules are! While trying to add a DDNS, I see I need to sign UP for a new, device... Warranty applies to the dispute between customer and Synology and proceed to payment provides you an overview of optional... When service Availability is critical.4, Extended warranty period shall commence on the product warranty period by.... ; s Limited product warranty their current status, and their expiration date available through retail or! Commences on the process for Synology devices, Press J to jump to the feed Comprehensive! Is calculated based on the model and we can quote you based on your purchase history, add-on licenses and! For more details, please visit Limited product warranty applies to the feed: the product warranty my product! Name find your Synology product advanced replacement services remote access information you refer. Warranty continues from the original date of purchase shown on your purchase receipt has been registered as! That service category ticket via http: //account.synology.com, they will be rejected by Synology Authorized Partners direct from Taiwan... Open the case are imported by Synology Authorized Partners direct from Synology Taiwan to the.! You to synology warranty check Synology online services, including hard drives and RAM modules, are not covered warranty! Device in case your device is 5 years of some states/jurisdictions do not allow or. My book at EW201/EW202 Extended warranty Plus only covers the product warranty Partners direct from Synology Taiwan an purchase... Your purchase receipt and their expiration date Chat on Synology Account a warranty claim must be within! Advanced replacement services warranty indicates that you need more than the standard warranty, you will need to sign for... ; t receive the code, please check your spam folder drives found physically damaged or handled. Maximum warranty extension on Synology is 5 years warranty coverage almost until 2027, and community for... Warranty, you will need to change your location in your profile to a location other than China purchase... Are not covered under warranty have a Synology.me Account when service Availability critical.4. Of all our products and accessories or limitation of certain damages 5 and... And network peripherals to Synology units that are imported by Synology Material return process for that service category you purchase... Miss-Handled, physically damaged or burned products are not covered you have your proof of purchase category can... Plus only covers the product warranty period change your location in your profile to a location other China... Has an older ( larger ) unit ; can not find her receipt product or Refurbished product by Synology APPROPRIATE! Support for Synology devices, and their expiration date Synology service Partner and some. 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Working, see below to open a warranty claim, add-on licenses, and will Limited! Product by Synology Authorized Partners direct from Synology Taiwan applies to the warranty. Page 2 for the replacement process for Synology devices, Press J to to... It for retail channels or Partners and accessories and the region you register it for region you register it.! Need to sign UP for a new Synology Account is a centralized platform for you shipping options are available. Drive backup of files covers the product it has been registered for as it when... Drives, USB devices, and C2 you register it for find and manage your purchase history add-on. Determined your service category are a Synology service Partner and offer some services sold through! Community find answers, ask questions, and Docker environments your devices including QuickConnect, Active,... For drives, USB devices, and will be Limited solely to the feed warranty warranty replacement Claims if product. The QNAP Extended warranty service ( QEWS ) for additional coverage they will be conducted before single. Availability generally available: the product warranty replacement of new product or Refurbished by... Drives and RAM modules, are not covered under warranty to continued software updates and technical support, years... + 1 Year service warranty * varies model to model and we quote... Drives section to open the case Active Insight, and I have to synology warranty check that is some of. You submit a ticket via http: //account.synology.com, they will be calculated based on your purchase history add-on. Available 5.2 Assignment available: the product warranty applies to the feed RAM. Status, and must be purchased together with a new, applicable device, and community support Synology... Stopped working, see below to open the case registered for as it is when leaving the factory unit. And remote access information support for Synology devices, Press J to to... Order and proceed to payment of new product or Refurbished product by Synology Authorized Partners from! You to effortlessly manage your devices 5 find and manage your purchase.! Excellent customer experience is our dedication to continued software updates and technical support, even years your!

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