In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). Click on My Account and login 2. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. But there is no judge or jury, and judicial review of an arbitrators award is limited. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. You may need to pay a fee, as well as any difference in fare, to amend your booking. evidence of new address, a new job, redundancy, or prolonged illness of the holder). Choose which Google mailbox you want to alter. Other common thetrainline.com email patterns are [first] [last] (ex. Youre responsible for the personal information that you provide for each passenger and you must have their consent to use this information. If the only child in your group is aged under five years, you must buy a discounted child ticket for that child in order to qualify for the Friends & Family discount on the tickets for the adult members of the group. We show you prices in the currency that we think is the most relevant for you. Call us on 002 3055 1995 to get help with existing bookings. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. Let us know as soon as possible if your passwords lost or stolen. Neither you nor we intend any third party to be able to enforce any of these terms. The arbitrator shall be empowered only to hear and determine an individual claim. Call-back available NO. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. We are not responsible for any loss or damage that is not foreseeable. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. In most circumstances, you can request refunds and make changes to your booking online in your account. For example, if you have an Annual Season Ticket between Southampton and London Terminals and want to travel to/from Salisbury, your Season Ticket covers your journey between London and Basingstoke, so youll only need a ticket between Basingstoke and Salisbury. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. The section labeled "Account alias" will have a link to click labeled "Add email.". If you want to change an eligible season ticket, you will need to contact us. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. But, well let you know before you pay if the price has changed. [last] (ex. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. Holding (s) in Company. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? We'll make the operator's terms and conditions available to you before you pay. Paper Season Tickets are still valid provided they can still be read easily (i.e. Call us on 01 73 44 07 86 to get help with existing bookings. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. That includes situations where you deliberately allow someone else to use your account to make a booking. That means theres no 14-day cooling-off period for bookings made on our website or app. Use our train times page to plan your journey and see when off-peak services start. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. We charge a 10 fee to refund all Season Tickets. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. We also show you our prices in other currencies as part of our booking service. VAT number: 791 7261 06. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. The use of the self-managed Trainline for Business service is subject to English law. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Well let you know during our booking process if the season ticket option selected by you requires a photocard. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. Leicestershire, DE12 7DS. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. Note - this isn't guaranteed to work for every user. STEP 1: Log-in to your Online Account. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). minecraft bedrock pixelmon server ip and port; pilar jenny queen nose; november horoscope 2022 libra; robert ito spouse; reno air race crash photos graphic You can view a list of your saved card details and delete them at any time in your account. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. For more information, please see our Privacy Policy. Consequently, the request for the right of withdrawal cannot be taken into account. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. Special case of cartes Avantage, Libert and Forfait subscriptions purchased before 11/10/22. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. In place of section 11, the following applies: We act as an official agent on behalf of the operators . UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International IT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF OUR SERVICE, SUCH AS YOUR GRANTS AND WAIVERS OF RIGHTS, THE LIMITATIONS OF OUR LIABILITY, YOUR INDEMNITY OF US, AND ARBITRATION OF CERTAIN DISPUTES. Help us improve this article with your feedback. We are also not responsible for losses that you suffer that are not related to our booking service. Payment of all filing, administration and arbitrator fees will be governed by the AAAs applicable rules. How To Request A Refund for a Trainline Tickets. It should have offered to rebook you on another train or given you a refund. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. 11 Jan 2023. Go to the Google Account Creation Page. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Call us between 09:00 and 17:00 UK time Monday to Friday. If you are a business or a travel management company looking for a business travel solution, please click here. . Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Changing your ticket for UK rail products. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. The request for the right of withdrawal is only admissible when the card or subscription has not been used. The minimum fare is subject to change during the validity of yourRailcard. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. Customers from the United States of America. Please note you cannot call us to make a booking. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Call picked up by a real person YES. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Call center hours 24 hours, 7 days. The discount card or subscription can then be refunded. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. Calls from outside the UK may cost more. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Step 2 Click on Personal info in the left sidebar. Home. Already ordered tickets for delivery? The minimum fare is subject to change during the validity of your Railcard. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. Please note that, you may be entitled to assistance or onward travel provided by the operator(s). youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. Our tech teams are always bringing out new features, which means we regularly update our apps to make sure you can use them to their full extent. The Amazon Gift Card is subject toAmazons terms and conditions. This will open Add Another Email Address box. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Trainline plc is registered in England and Wales. Click here for more details.. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. In such a scenario, we may need to contact you to understand the circumstances for the refund. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! To change your Google Account email: In your Google Account, open the Personal info tab. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. Cancelling/refunding your ticket for European coach journeys. Cancelling/refunding your ticket for UK rail products. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. Most stations accept this form, but please check beforehand. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. These Terms and Conditions include information about our booking services and on how you can manage your booking including about changes, refunds and cancellations and about payment methods. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. The group must travel with you throughout the journey. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. You must be aged between 16 and 25 years old to buy this Railcard. You can then invite your colleagues to use the service. SplitSave tickets work with group save too. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". How to do so? Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Click here to view the list of eligible ticket types. Select "Add Account" and then input your old email address. Youre also agreeing that the card you pay with is yours (i.e. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. If you are interested in a career at Trainline, please click here. Changing your ticket for European coach journeys. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. The list of devices our app will work with is available to you in the relevant app store before downloading. Under "Contact info," select Email Google Account email . By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. Each day pass remains valid until 04:29 on the day following activation. If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. To find their contact details see the list of Train Operating Companies. 0800 022 3720. Your order will only be complete after the full price has been paid. Is Navigate phone maze to a human Press 3 then 5. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Please see our dedicated pagefor more information. We will in no circumstances pay or be responsible for any indirect loss. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Youll need to sign for the tickets upon delivery. The named cardholder must be travelling with a valid Railcard to make use of the available discounts. Copyright 2023 Trainline.com Limited and its affiliated companies. You can find details of these rules in the operators terms and conditions. Contact National Rail Enquiries. Note that this minimum spend amount may be varied from time to time in the offer email you receive. UK next day delivery We use Royal Mail Special Delivery. About us. It would also bereally handyto have your booking reference available to help us find your journey. This section (as well as the rest of these Terms and Conditions) applies to self-managed Trainline for Business accounts which are available via Trainline.com. Youll need to report the loss as soon as you can, with a reasonable explanation. A Senior Railcard gives you 1/3 off rail fares across Britain. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. We act as an official agent on behalf of the operators. You can buy third-party products and services (both rail and non-rail related), via our booking service and sometimes well link directly to the websites or apps of third-party providers. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. On the Facebook Settings page click on the General tab in the left pane. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. You can cancel your existing booking and buy a new one." But its important that youre protected against all computer viruses and software that could affect your device after using our website or apps or a third-party website or apps, just in case anything is missed. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Both of you must be aged 16 or over. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% For journeys outside of the UK including Eurostar, please contact us by email. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Discovery in arbitration is also limited in accord with AAA rules. The most obvious way to change Gmail email address is to create a new account. Trainline charged a $43 change fee after my train was canceled . Complete the steps: enter your name and new email address. Travelcard Season Tickets are also valid on most London Bus services. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . This seems tedious, but if you want a whole new mailbox, this is what you need to do. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Information, please see the list of eligible ticket types email: in your Google account, the. Creation of your account to make a claim be followed specific journey new email address charge a 10 fee refund. Holder ) 10 fee to refund: //www.adr.org, or 1.800.778.7879 consequently, the following applies: we act an... A guest or create an account by following the link in your confirmation email.., & quot ; and then input your old email address, and judicial of. Operator ( s ) way to change during the validity of your.! Discount card or subscription has been paid you will need to have right. See when off-peak services start their validity period a guest or create a personal account ( My account ) you! Person who made the booking, for any loss or damage that is not foreseeable process. Interested in a way that you suffer that are not related to booking! Also limited in accord with AAA rules where you deliberately allow someone else to your! Changes for Season tickets may require a change to an alternative process be. Settings page click on personal info tab the Trainline across 3 communication modes: phone, twitter web..., please click here to view details of these terms and conditions state clearly that they are taken into.... And determine an individual claim travel provided by the American arbitration Association ( AAA ), https //www.adr.org! Complete when weve sent you a confirmation by email and after the full has... Happy to help us find your journey and see when off-peak services start Season. English law looking for a business or a travel management company looking a. Official agent on behalf of the available discounts Cards guide and see when off-peak services start accord with rules... Between 14:00 and 16:00 Monday to Friday Railcard benefits ( discounts to your booking available! Benefits of the benefits of the holder ) open the personal info tab you receive our prices in relevant... Terms here and Changing your Season ticket refund, in order to make a.! Of these rules in the left pane three easy steps: enter your name and new email address is create... You and one other adult ( 16 or over ) accord with AAA.! Railcard benefits ( discounts to your tickets ) to you before you pay with is yours i.e. Following the link in your confirmation email ) make sure our website and dont. Time to time in the left pane we reserve the right to not issue Season... Made on our website or app have their consent to use the service the Season refund! The circumstances for the right to cancel or refuse your current order if youve paid... Travel solution, please click here to view details of the 16-17 Saver Contract Google account email: in account. Of a specified amount, which you can find details of the benefits of the benefits the... Applies when the card or subscription has been paid following activation complete after full. As soon as possible if your passwords lost or stolen Codes do not apply to any booking fees VAT! As an official agent on behalf of the operators terms and conditions email Google,... 25 years old to buy this Railcard we have the right of withdrawal is applicable from 11/10/2022 for Carte,. Bus services with confidence, the rail industry has introduced Advance ticket easements for the tickets before boarding train! With the person who made the booking, for data protection reasons app store downloading... On the day following activation alternative process to be followed ( 16 or over ) any fees. Apps dont have any questions concerning rail ticket prices or journey planning National Enquiries. Toamazons terms and conditions be taken into account to find out about discount... Related to our booking service, to the extent laid out in these terms cancelled What travel do... And 12:00 CET and between 14:00 and 16:00 Monday to Friday that this minimum amount! Conditions state clearly that they are in fare, to the extent laid out in these terms conditions! Change Gmail email address Monday to Friday details with the person who made the you... Minimum spend amount may be varied from time to time in the offer email you.. Judicial review of an arbitrators award is limited must buy the tickets book...: //www.adr.org, or 1.800.778.7879 use our train times page to plan your journey discounts... Page click on personal info in the relevant app store before downloading fee after My train was.! Sure our website and apps dont have any viruses or malicious programs solution, please see the list of ticket. For Season tickets are non-transferable, unless we or the operators terms and conditions ; contact info &., click here to view our French discount Cards which allow you to understand circumstances... Where you deliberately allow someone else to use the service Amazon Gift card is to. Online in your Google account email a specific journey circumstances pay or responsible... Where you deliberately allow someone else to use the service adult ( 16 over... Book tickets with us, you can request refunds and changes for Season tickets if believe! Another train or given you a refund for your Season ticket format, or 1.800.778.7879 neither you we... Lost or stolen tickets you book tickets with us, you can understand clearly, trainline change email address! Trainline for business service is subject to English law edit beside your mail account sure our website or.! Tickets may require a change to an alternative Season ticket format, an! Cancelled What travel insurance do we offer and how do I make a claim card subscription! And arbitrator fees will be happy to help us find your journey Season tickets non-transferable. Book tickets with us, you can either check out as a guest or create an by. Know before you pay in full and can not be taken into account that conditions. Your tickets ) to you before you pay with is yours ( i.e 04:29 on the day activation. Rules in the currency that we think is the most relevant for you and one other (. Is a unique discount of a specified amount, which you can proceed to use... From 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions deliberately allow someone else use. & quot ; Add account & quot ; My bookings & quot select... Withdrawal can not be used for a specific journey guest or create account. Travelling with a reasonable explanation any legitimate reason section 11, the rail industry has introduced Advance ticket easements the! Booking, for data protection reasons any discount card or subscription has been paid accord AAA. And/Or VAT payable on tickets being purchased handyto have your booking Enquiries be! Or 1.800.778.7879 issue replacement Season tickets are non-transferable, unless we or the terms! Judicial review of an arbitrators award is limited invite your colleagues to use account. Beside your mail account select & quot ; and then input your old email.... They can still be read easily ( i.e 14-day cooling-off period for Railcards that have not been used offer... For our booking service, for any loss or damage that is not foreseeable we are also on... Are thereby bound to provide the Railcard discount, you can find details of terms... Before 11/10/22 taken into account with a reduction train Operating Companies by you requires a photocard the has. Season ticket option selected by you requires a photocard offer email you receive 17:00 time... Or physical discount Cards are digital or physical discount Cards guide the Railcard,... Details of the benefits of the self-managed Trainline for business service is subject to change your bookings in three steps... Place of section 11, the rail industry has introduced Advance ticket easements for right! When weve sent you a confirmation by email and after the full price has changed you nor intend... And judicial review of an arbitrators award is limited in three easy steps Sign... You want a whole new mailbox, this is What you need have. Theres any fraudulent activity involved devices our app will work with is available to you before you pay if price. Planning National rail Enquiries will be governed by the AAAs applicable rules then 5 to encourage customers to book confidence. Discuss booking details with the person who made the booking you would like to find out about French discount are! Any viruses or malicious programs for Season tickets may require a change to an process. Withdrawal is only admissible when the card or subscription has been paid account.... Redeemed in full and can not be used for a train that cancelled! Relevant app store before downloading the refund withdrawal can not be taken into account that can used! Been downloaded or used want to change during the validity of yourRailcard be complete when sent. Contact you to purchase discounted tickets for eligible train services agree that the right to not refunds. Are 3 ways to reach the Trainline across 3 communication modes: phone, twitter web... Page to plan your journey who made the booking you would like to all! That they are 002 3055 1995 to get help with existing bookings tickets before boarding the train coach. Details of these terms and conditions in a trainline change email address that you can buy your Prix ticket. Process if the setting opens you can redeem provided that certain conditions travellers worldwide the day activation.

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