In 2019, the airline posted a loss of US$382.2 million. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. Assuming that the tickets are booked as part of a package that includes taxi hire, hotel reservations, trip services, and so on, you will be levied the appropriate revocation fee. A new financial advisor will now be employed by the airline to put together the 25 billion package which has been halved this year due to a better-than-expected operating performance. parties. Please note that due to the number of requests currently recieved, the handling process of refunds is expected to be very long. Travelers will be required to pay the required cancellation fees in order to reverse a booking with Thai Airways. These terms are as listed below: The operator, Thai Airways, understands that flyers may have challenges or emergencies after purchasing their plane tickets. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. BANGKOK Airways Plc this morning (Feb. 8) warned the public not to be deceived by fake online advertisements that say it is recruiting agents and booking staff as they could fall into a scamming trap, Matichon newspaper said. I then spoke to them another time and they said yes I can have a refund but it will take 12 weeks minimum. Take a look at the following criteria for receiving refunds for your canceled flight: By accessing the main site, a tourist can obtain a refund from Thai Airways. While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. By going to the My booking feature, you can quickly revoke a flight without any trouble. Didnt receive an activation email? 2. Necessary cookies are absolutely essential for the website to function properly. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. Our flight deals will help you go on a vacation without bothering about the budget. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Promotion Code. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. 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Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. Talking point: have you given up on airport WiFi? Book Flights from Chengdu to Kuala Lumpur with Thai Airways. Then, you should inform her/him about revocation and the reason associated with it. expand_more. THAI also has codeshare arrangements with more than 20 other airlines. Alaska Airlines also tends to offer the cheapest premium fares, which reflects that reality. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. It has been designed with a variety of travel factors in mind. It is mandatory to procure user consent prior to running these cookies on your website. Once this period has passed, you will be refunded after deducting revocation charges. I . Therefore, you can be eligible for a return by following the same steps as when booking a plane ticket. By doing so, you will not be levied any extra charges. Refund payments paid through credit cards and other means, to be complete by the 31st of January 2024 Under revised provisions, agreed by the court on Thursday, these payments are expected to be paid, in many cases through the refund of credit card payments, to passengers by the end of January 2024. From . Both of these ways have the same goal: to make your revocations easier. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. Click for more information and the Thaiger Talk Guidelines. There are both online and offline ways to initiate your cancellation process. Once your flight has been displayed, click on your reservation that needs to be reversed. Flights from Bangkok to Brussels. However, the revised plan submitted to the court, although supported by the Ministry of Finance which is also a key creditor, has faced tenacious opposition from other Thai-based creditors in particular from Bangkok Bank, one of Thailands largest banks and lenders. It appears that the airline, kept alive by cargo freight income and the protection of the court through the pandemic emergency, has made substantial progress in trimming its previously huge cost base while capturing market share as the country reopened with other international airlines, for now, scrambling after richer pickings while others are not able to compete on routes to Bangkok as before. The Guardian understands that there are thousands of people in Brownes position after asking for a refund rather than a voucher, not only with Thai Airways but with a number of airlines. TG951/950 Copenhagen -Bangkok Copenhagen are cancelled between 1st of April 30th of June 2021 with the exception of every Sunday. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. 1 was here. However, the airlines management pointed to its surging prospects this year with a cash flow of around 20 billion and argued before the court that it needed to make changes to continue to push the plan towards its fruition. Please email reservation@thaiairways.se to request a refund for tickets purchased directly with THAI in Sweden. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Also, the flight has to leave from a European Union Airport. Subsequently despite numerous written requests to the Sydney travel agency- Nov / Dec 2020, January 2021, February . Despite objections, particularly from Thai-based creditors in Bangkok, the plan received the approval in September of 78.59% of creditors before it was submitted to the Central Bankruptcy Court while objecting creditors filed motions with the court which were also reviewed and had an impact on Thursdays approved revised plan which did not give Thai Airways management all that they had requested in September. Already have an Executive Traveller account? But to note that Thai Airways had advise refunds could be up to 180 days to be settle. The struggling airline had previously asked for a government bail-out via a 58.1bn baht ($1.81bn . Fill out the form, and within 20 business days, you will get your refund. You should receive an email confirmation within 24 hours from . Well send you an email to re-activate your account and enter a new password. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. However, it did not immediately approve proposals in the revised plan to deal expeditiously with creditors in countries or territories where there is a risk, according to the airline, of its aircraft being seized. expand_more. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. Today, Thai Airways may be canceled for multiple reasons. No . The amount refunded will be calculated based on the value paid for the ticket originally. Click on it. - Passengers can choose to cancel their booking with full refund. Redeem your THAI Travel Voucher. To initiate the process, kindly navigate the Thai Airways website. Just under four months all up. Passengers may check your flight status here. Thai government keeps the borders locked down despite industry demands to re-open. The following year, Thai lost US$369.5 million. Even when the airline reverses the bookings, this policy can be quite helpful. use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Reservation & Ticketing Terms & Conditions, Optional Services & Fees on Code Share Flights. Its clear the size of debt was potentially too big to let it fail. She says she tried to use Opodos cancel anytime policy in February but it was impossible to get through to anyone at the agent. He commenced working with the Thai Examiner News Desk in May 2018. Firstly open the main website of Thai Airways.2. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . By accessing the main site, a tourist can obtain a refund from Thai Airways. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. On 5th March 2021 we received an email stating that unused vouchers would be refunded between 1st July 2022 and 31 December 2022. We won't be in charge of any accident in air ticket booking or any disarray caused during gathering the ticket at the concerned place. You can raise a refund request online by visiting the official website of Thai Airways. Theyll run long-haul flights carrying 255 passengers in economy plus 40 in business class and eight in first class. Jennie Barber was awarded a full refund of 2,523.42 to cover the . We are truly sorry about this., UK set to cut air passenger duty on domestic flights, Original reporting and incisive analysis, direct from the Guardian every morning. Why do foreign men like Thai women? Re: Thai Airways Refunds -- Latest Info? The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. Refund your THAI Travel Voucher. I have tried contacting them to ask whether we can change refunds to flight vouchers without success. Inability to adhere to other policy norms, such as. For passengers with bookings are affected by flight cancellation during 18th of March 2020 - 01st of October 2021: -Passengers can choose to rebook their ticket to a new departure date with no rebooking fee.-Passengers can choose to extent their ticket validity.-The flight needs to be completed by 31st of December 2022.-Rebooking may only be possible if the same fare type as indicated on the ticket condition is available. The cancellation policy or feature will allow a tourist to reverse a plane ticket and receive his or her money back. Passengers may have entire control over whether or not they may want to travel with the carrier. Flight Change Policy: If you need to change your Alaska Airlines flight, you can do so online, over the phone, or at the airport. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. Our flight deals will help you go on a vacation without bothering about the budget. Thai Examiner uses cookies on its website to give you the most relevant experience by remembering your preferences and repeat visits. Update regarding Thai Airways cancellations. It was booked through Jetabroad, they don't seem to have any care or influence. I have waited more than a year. On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. This category only includes cookies that ensures basic functionalities and security features of the website. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. expand_more. He is a sub editor with the Thai Examiner news website since it began in 2015. At times, for many reasons, the airline can cancel a travelers booking. Loss-making Thai Airways has been allowed to restructure its debts to keep its planes in the sky. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. By studying the Thai Airways cancellation policy, passengers can now quickly learn about the requirement for reversals of their travel and money-back processes. . The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. We ( Airfleetrating.com ) are an online travel agency based in the USA. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. Did you miss a connecting flight? expand_more. Under new plans, such payments should be completed by the 31st of January 2024 and will be directly linked to the value paid for the tickets. It is reported that part of the deal reached on Thursday with the bankruptcy court was to begin refunding customers who bought tickets before Thai Airways moved in May of this year to file bankruptcy. According to the actual payment, refunds will be paid to the travelers account in one to three weeks. In 2017, the airline lost US$67.2 million. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. BOOK TIMETABLE Additional Services Return One - Way From To Returning : THAI operating direct services between New Zealand and Thailand use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. The amended plan comes after a marked pickup in the firms financial performance this year which has seen passenger numbers rise from 2,092 per day in January to 17,554 per day at present with regular passenger loads of 80% and above as well as better income and margins on both passenger traffic and cargo freight, which was critically important to funding and keeping the airline flying during the COVID crisis. In such scenarios, you can get in touch with the operator to obtain the most up-to-date information on your plane ticket status. Customers who had booked flights and accommodation from an agent were protected by the package holiday rules, as were those who bought flights directly from the Thai Airways website and paid by credit card. It determines all of the reversal terms. I'll not name names because of the defamation laws here but will never deal with a Thai Agency again, strictly airline's own websites from now on. 1 Passenger, Premium Economy & Economy. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Promotion Code. This policy or feature can be very flexible for travelers. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. There is no service fee in case you cancel your Thai Airlines reservation online. 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